Privacy Policy

Effective Date: 01-01-2024

1. Introduction

This Privacy Policy applies to the services offered by Event Vault (“we,” “us,” or “our”), encompassing our mobile application, Event Vault (“App”), our website, www.event-vault.com (“Service”), and any white label applications developed for third parties. This document outlines our practices regarding the collection, use, maintenance, and disclosure of information from users (“User” or “you”) across all these platforms. Our commitment to protecting your privacy is paramount, whether you’re using our branded app or any customized app we’ve developed for specific events or organizers.

2. Acceptance of Terms

By accessing and using our App, Service, or any white label applications we have developed, you consent to the collection and use of information as described in this Privacy Policy. If you do not agree with our data practices, please do not use our services or those of the white label applications we provide. Your continued use of these services, following any changes to this policy, will be regarded as your acceptance of those changes. We recognize the importance of privacy both in our direct services and in the tailored solutions we offer to third parties, and we strive to uphold the highest standards of data protection across all platforms.

3. Central Contact Information

4. Information We Collect

We gather various types of information to enhance our service delivery and user experience:

  • Personal Identification Information: Name, email address, phone number, and other contact details collected during registration, transactions, or direct communication.
  • Event-Related Information: Details like event preferences, feedback, and any content you generate related to events.
  • Technical and Usage Data: IP address, device type, browser information, operating system, and usage patterns.
  • Cookies and Tracking Data: Cookies and similar technologies to remember preferences and analyze usage trends.
  • Payment Information: Financial data for transaction processing, handled securely and possibly shared with trusted payment partners.

5. How We Collect Information

  • Direct Input from Users: When you register, fill out forms, or communicate with us.
  • Automated Technologies: Data collected automatically when you use our App or website, including cookies and tracking technologies.
  • Third-Party Sources: Information from event organizers, social media (if linked), public databases, marketing partners, and other third parties.

We responsibly combine information from various sources to enhance our services and tailor them more effectively, without compromising your privacy.

6. Use of Collected Information

  • Service Enhancement: To provide, maintain, and improve our App and Service.
  • Customer Support: To communicate and provide support.
  • Transactions: To process event registrations, purchases, and other transactions.
  • Marketing and Communication: To inform you about updates, offers, and events (unless you opt out).
  • Security and Legal Compliance: To ensure security, prevent fraud, and comply with legal obligations.
  • Analytics and Improvement: To analyze service usage and improve our offerings.
  • Feedback and Surveys: To request feedback and conduct surveys.

7. Sharing of Information

  • With Service Providers: Trusted third parties for hosting, support, analytics, marketing, and payment processing.
  • Event Organizers: Your information may be shared with event organizers for participation and coordination.
  • Legal Requirements: Disclosure as required by law or public authorities.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred.
  • With Your Consent: You will be notified and given a choice if your information is to be shared in other ways.

8. Data Security

We prioritize the security of your personal information through:

  • Encryption: Industry-standard encryption for data transmission.
  • Secure Servers: Storing data on secure servers.
  • Regular Updates: Keeping systems updated for security.
  • Access Control: Limiting access to authorized personnel only.

No digital platform can guarantee absolute security, but we strive to protect your information and will notify you in the event of a breach. We recommend using strong passwords and being vigilant against phishing.

9. Cookies and Tracking Technologies

Our Service uses cookies to improve functionality, analyze behavior, and personalize your experience. You can manage cookie preferences in your browser settings.

  • Strictly Necessary Cookies: Essential for basic website functions.
  • Performance Cookies: Analytics to improve performance and user experience.
  • Targeting Cookies: Set by advertising partners to show relevant ads (do not store personal information directly).

10. Children’s Privacy

Our Services are not intended for individuals under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will promptly remove it.

11. User Rights

You have the right to access, update, or request deletion of your personal data. Contact us to exercise these rights. We will respond promptly in accordance with applicable laws.

12. Log Data and Error Reporting

We collect log data in the event of errors to improve app performance. This may include:

  • Device IP address and name
  • Operating system version
  • App configuration details
  • Time and date of error
  • Usage statistics

This data is used solely for troubleshooting and app optimization.

13. Changes to This Privacy Policy

We may update this policy from time to time. Please check the latest version on our App or website. The ‘Effective Date’ at the top indicates the most recent update.

Our Service may include links to external websites. These sites operate independently and have their own privacy policies. We recommend reviewing their policies before providing personal information. Our Privacy Policy does not apply to external sites.

Contact Us

For questions about this Privacy Policy, please contact us: